WE WILL PERFORM AN EXCHANGE OR FULL REFUND WITHIN 30 DAYS OF YOU RECEIVING YOUR ITEM FOR ANY REASON; AND WE WON’T CHARGE YOU A CENT.
YOUR SATISFACTION IS OUR #1 GOAL
Please read the specifics below and if you need to make a return, go to our Start a Return page to start this quick and painless process.
100% SATISFACTION GUARANTEED
In recognition and appreciation of the trust you’re placing with us, we want to demonstrate our trust in you. If our product has not met your expectations, we will work with you until you are satisfied with your Synergee Experience. When ordering from us, you shouldn’t be sweating nervously. When receiving our products and customer service, you shouldn’t be swearing out of frustration. Leave the sweating and swearing for the workouts! We’ve got your back!
WHY OFFER A NO SWEAT GUARANTEE?
Because we want you to be relaxed and confident when buying our products. Whether you are ordering your first or your hundredth piece of Synergee equipment, you’re making an investment in your future health! You are coming to us to fulfill your fitness needs, and we do not take that lightly!
THE FINE PRINT
30-DAY RETURN POLICY
If you are not satisfied with your purchase for any reason, you may return items for an exchange or full refund within 30 days. You are responsible to return the item via freight, however, we will provide you a shipping label and location to drop off the goods.
Customers are responsible for holding onto the original packaging for the return, or obtaining appropriate packaging if the original box was disposed.
Discounts and promo codes cannot be applied to already discounted items. Promo codes and discounts cannot be combined.
If you have an item you are unsatisfied with for any reason, it is eligible for a return for up to 30 days after receiving it. It's as simple as that. Exchanges are offered for all items, except you must pay the 3% credit card fee's plus the freight to return such items. You may use our freight carrier but you must package the goods for proper shipment returns, otherwise, billed the additional fee's.
Customers are responsible for holding onto the original packaging for the return, or obtaining appropriate packaging if the original box was disposed. If you're not satisfied by the exchange, we will refund the total cost of your purchase. You will have an additional 30 days from receipt of the Exchanged Item to perform a return. Essentially, the exchanged item comes with a renewed No Sweat Guarantee. Because that's how we roll.
RETURNING WITHOUT ORIGINAL SHIPPING CONTAINER
If you need to return your Synergee item, but you no longer have the original shipping container, you can package your Synergee item in equally robust packaging of your making.
Please go to our Start a Return page to provide us with the information we need.
ITEMS RECEIVED "NOT AS DESCRIBED" OR DAMAGED IN TRANSIT
Please notify us as soon as possible if there is a significant discrepancy with an order. Please inspect all packages when they are received. You still have up to 30 days to make an exchange or return.
Custom orders with your brand's logo and/or custom colors are not covered by the 30 day No Sweat Guarantee. If custom-branded products arrive with defects, then discounts, returns or exchanges may take place. Otherwise, once received custom orders cannot be returned or refunded.
All Synergee Equipment is eligible for Warranty. A printed hardcopy of the instructions arrive in the box with your gear. Upon receiving your product, register it to enjoy the Warranty.