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We are very sorry that you are unsatisfied with your Experience.

Rather than making excuses, we want to make it right. We trust you have a good reason to return your product, and we want to know why it didn’t meet your expectations so we can avoid making similar mistakes in the future.

Our goal isn’t to sell the most product, it’s to have the happiest customers: hence, our No Sweat Guarantee.

To start a return, please fill out the form below. To ensure this return is completed as quickly and efficiently as possible, please fill out all the fields and include as much information as possible (ex. clear pictures of the damaged product). Returns come at no cost to you, except credit card 3% fee and the freight costs to return such items; we aim for them to be hassle-free, too!

Returns must be within the 30-Day Period. 

Order Number:
First Name:
Last Name:
Quantity to Return:
Reason for Return:

Please send these details with any photos, etc to sales@step21fitness.ca.

 

Thank you in advance for your patience and our Team will right our wrong swiftly!